What we collect?

B.1.1. We collect and process the following information or data (including personal information and information that can be uniquely identified with you) about you:

B.1.1. PAN card, and other documents and information that may be required from time to time including your name, address (including postcodes), date of birth and if you are a Car Owner certain information about your Vehicle to register with the Site or to access other services provided by us;

B.1.2. Your social media details i.e. Facebook, Linkedin, Google+.

B.1.3. An e-mail address and a password;

B.1.4. A mobile phone number;

B.1.5. A record of any correspondence between you and us;

B.1.6. A record of any bookings you have made or advertisements you have placed with or through the Site;

B.1.7. Your replies to any surveys or questionnaires that we may use for research purposes;

B.1.8. Details of accounting or financial transactions including transactions carried out through the Site or otherwise. This may include information such as your credit card, debit card or bank account details, details of Trips (as described in our Conditions) you have booked or offered through the Site;

B.1.9. Details of your visits to the Site and the resources that you access;

B.1.10. Information about you that we may receive from other sources.


B.2. We may use this information to:

B.2.1. Ensure that the content of the Site is presented in the most effective manner for you and for your computer and customise the Site to your preferences;

B.2.2. Assist in making general improvements to the Site;

B.2.3. Contact you and notify you about changes to the Site or the services we offer (except where you have asked us not to do this);

B.2.4. Collect payments from you;

B.2.5. Analyse how users are making use of the Site and for internal marketing and research purposes.

We will not resell your information to any third party nor use it for any third party marketing.

Sharing of information

B.3.1. If in the future we charge you any fees or collect any money from you in relation to any services on the Site, all credit or debit card payments will be collected by our payment processor.

B.3.2. In order for payments to be processed you may need to provide some necessary details to our payment processor.

B.3.3. We do not disclose any information you provide via the Site to any third parties except:

As part of our booking process and in order to provide our services information may be passed to a Co-Traveler (if you are a Ride Sharer) or to a Ride Sharer (if you are a Co-Traveler).

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime or upon requisition made by government agencies);

In order to enforce any terms of use that apply to any of the Site, or to enforce any other terms and conditions or agreements for our Services that may apply;

Even though we cannot predict the future however, we may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected;

To maintain internal quality, training and for updating the customers about the Services of GreenPool

B.3.4. Other than as set out above, we shall not disclose any of your personal information unless you give us permission to do so.

Transferring and Storage of Information

B.4.1. As part of the services offered to you through the Application, the information you provide to us may be transferred to, and stored at, countries outside of India.

The information provided by you may be transferred to a third party if it is necessary for the performance of any contract between us and the said third party or upon receipt of your consent to data transfer. If we transfer your information outside of India in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy and in accordance with applicable laws including but not limited to Information Technology Act, 2000 and the rules framed thereunder.

B.4.2. If you use the Site while you are outside India, your information may be transferred outside India to provide you with the requested services.

B.4.3. By entering and submitting your information on our Application you agree to the transfer, storing or processing of your information outside India in the manner described above.

Notification of changes to our Privacy Policy

We will post details of any changes to our Privacy Policy on the Site to help ensure you are always aware of the information we collect, how we use it, and in what circumstances, if any, we share it with other parties.

C. Disclaimer of warranties and no liability of Firm:

C.1 User acknowledges the fact that the Firm is acting only as a facilitator while providing the Services on GREENPOOL. It is as an online platform for Users who want to pool a car within the city or inter-city in India. The Services offered through or via GREENPOOL are provided on “as is” basis without any representation or warranty of any kind from the Firm, either expressed or implied, including without limitation, any representation or warranty for timeliness, safety, continuity, uninterrupted travel, quality, conditions of Vehicle, driving skill, performance for any particular purpose with respect to the Trip.

C.2 User agrees that the The is calculated by the Firm’s Software i.e. GreenPool based on average fuel price, average fuel consumption of the category of the car, average annual maintenance cost of the car category, the trip distance and the number of people sharing the ride. Ride costs may vary from time to time based on the various cost parameters like Average Fuel cost, Average Annual Car Maintenance Cost, Average Ride Distance, Average Number of Riders in Greenpool trips etc. The slab rates or fixed rates keep changing as per the Government regulations, directions, User Feedback etc.

You hereby agree to check the Ride Rate card available in the App before requesting the ride. Users may access the Services on GREENPOOL at their own risk and using their best and prudent judgment before entering into any arrangement with other Users through GREENPOOL.

C.3 User agrees that the Firm is acting as a medium between the Ride Sharer and Co-Traveler and on good faith. The Firm does not have any control and does not determine or advise or in any way involve itself in the offering or acceptance of such commercial and/or contractual terms between the Ride Sharer and the Co-Traveler. User further accepts that the Firm shall not be responsible in any manner for any quality or performance or unsatisfactory or delayed performance by Ride Sharer and/or Co-Travelers on the Trip.

C.4 Firm gives no warranty or assurance in regard to insurance and pollution control certificate obtained or to be obtained by the Ride Sharer as provided in Clause 5.1.e above.

It is the responsibility of Co-Traveler/s to verify that insurance procured by the Ride Sharer provides adequate cover to third party.

C.5 The Firm endeavors to provide information that is accurate, complete, and reliable. However, Firm makes no representations or warranties about the correctness of the Registration Data available on GREENPOOL or any other information published on GREENPOOL at any point of time. All information, picture(s), graphics, content is provided “as is” without warranty of any kind, either express or implied by Firm on GREENPOOL.